Frequently Asked Questions (FAQs)

If you have a question not listed here on a specific product or have a technical query, please complete your details on our 'Contact Us' page or email us with details of your query and application to:  [email protected].


Why can I not purchase the products directly online?

Injury, repeated pressure and overuse are common causes of bursitis. Certain disorders (such as rheumatoid arthritis, gout and diabetes) can also contribute to its development.

Many of our products are specialist and manufactured to order. Prior to purchasing, we wish to ensure the product meets with your requirement and application needs. For example, gas sensor transmitters can be calibrated to standard or optional ranges with different outputs also available.

In addition, a number of our product ranges are offered through our Distribution Network.

Please try our 'Enquiry Basket' to add the products of interest and we will be pleased to provide you with further details on the products or we will refer you to your local Distributor, where applicable.
 

Can I buy a small quantity of product?

Yes, certainly! We are pleased to work closely with research institutes, students, small businesses... you are welcome to purchase just one item for testing or project purposes. Please refer to our purchasing terms and conditions for details.


What is the manufacturing lead time of products?

Please contact us with details of your requirement and we will provide current stock availability or lead times.

Gas Detector Tubes

95% of tubes are held in stock. We offer a fast and efficient delivery service from the largest stock holding of Kitagawa tubes and pumps in Europe. If your requirement is from the specialist tube and equipment range, these items are manufactured to special order with lead time of approximately 2-4 weeks, depending upon the item ordered. 

Gas Sensors, Transmitters and Fixed Measuring Systems

All our sensing items are manufactured and precalibrated to order. We will be pleased to provide approximate despatch times on provision of requirements. Payment is kindly requested prior to manufacture and despatch. Please allow a lead time from receipt of Proforma payment against order of approximately 2-4 weeks for sensors, 4-6 weeks for transmitters/Measuring Systems and 6-8 weeks for MODBUS cards. Volume orders may increase lead times. Refer to our purchasing terms and conditions for details.

Portable Gas Detectors

The personal and portable gas monitors are manufactured and precalibrated to order. Payment is requested prior to manufacture and despatch. Lead times are subject to product and quantity requirement. Please allow a minimum lead time from receipt of Proforma payment against order of approximately 2-3 weeks. Volume orders may increase lead times. Please contact us for more details against your specific requirements.

Chlorine Gas Generators

The GazCal is manufactured and precalibrated to order. Payment is requested prior to manufacture and despatch. Please allow a lead time from receipt of Proforma payment against order of approximately 4-6 weeks. Volume orders may increase lead times. Refer to our purchasing terms and conditions for details.


What is the warranty on products?

Please refer to the individual product datasheet for details on warranty period.


Do you ship worldwide?

Yes, we have 28 years of experience in despatching worldwide. We will be pleased to quote carriage on provision of quantity requirements and address details. We are also able to use your Company's own carrier (DHL/FedEx/UPS/TNT) or Freight Forwarder on request. There is a nominal packaging/administration charge applicable where goods are collected ex works or despatched on a customer's carrier account. This charge covers the packaging and administration necessary for safe transit of each consignment.

Import restrictions: If the country of destination is subject to any special import terms, restrictions, export or import licences, Euro-Gas do not accept responsibility for such situations or documentation and it is the responsibility of the consignee to ensure that any products or services supplied by Euro-Gas are in accordance with such requirements as may be specified by their country or Governmental body. Should special import documentation be required, Euro-Gas must be advised prior to acceptance of Order and Euro-Gas will provide a quotation for the production of any such special documentation required to be either legalised or certified by the country of destination. Customer is responsible for arranging any applicable customs clearance and is responsible for any local taxes, duties and insurance payable.


How do I order?

Please provide your order to us in writing by email or fax, including your requested items, measuring range required (where applicable), full delivery and invoice address and your contact details.


How do I pay?

Once we have received your order, we will issue a Proforma Invoice and payment details by return. Proforma payment is requested prior to manufacture and despatch of goods. Payment may be made via Bank-to-Bank wire transfer or VISA/MasterCard/American Express (card payment conditions apply - a 3% card payment surcharge will be applicable on total invoice values over UK £ 500-00). We also accept UK £ Sterling cheques from UK companies. UK £ Sterling only. Euro-Gas terms and conditions of sale apply. Copy available on request.

 

Conflict Minerals Policy

Euro-Gas Management Services Ltd is committed to comply with all laws and regulations applicable to our business, including the Conflict Minerals laws and regulations regarding the sourcing of tantalum, tin, tungsten and gold from certain mines within the conflict regions of the Democratic Republic of the Congo and bordering countries. We support these requirements to further the humanitarian goal of ending violent conflict in the Democratic Republic of the Congo (DRC) and in surrounding countries, which has been partially financed by the exploitation and trade of “conflict minerals”.

OUR COMMITMENT:

  1. To carry out analysis to determine which Euro-Gas products contain the subject metals and whether the metals are necessary for the functionality of the product or are otherwise covered by the Conflict Minerals rules;
  2. To not knowingly procure specified metals that originate from facilities in the “Conflict Region” that are not certified as “conflict free”;
  3. To communicate with our global supply chain partners regarding the requirements of the Conflict Mineral rules;
  4. To work with our global supply chain to ensure full compliance with the law.

If we discover the use of these minerals produced in facilities that are considered to be “non-conflict free” in any material, parts or components we procure, we will take appropriate actions to transition product to be “conflict free” accordingly. 


Modern Slavery Act

Euro-Gas Management Services Ltd is committed to comply with all laws and regulations applicable to our business, including employing the highest ethical and professional standards. It follows that we are absolutely committed to preventing slavery and human trafficking in corporate activities and supply chains. This commitment is emphasised in our employee training programmes and company policies. Euro-Gas also expects the same high standards which we set for ourselves from those parties with whom we engage, such as our suppliers and customers.

We strongly oppose slavery and human trafficking in our supply chains and in any part of our business. We would never knowingly engage with parties involved in slavery or human trafficking and would terminate our agreements with any third party found to have engaged in such practices.

Due to the nature of our business and our approach to governance, we assess that there is very low risk of slavery and human trafficking in our business and supply chains. However we aim to periodically review the effectiveness of the relevant policies and procedures that we have in place. We do not have key performance indicators in relation to slavery or human trafficking, as any instance would be a breach of law, our supplier standards and our company policies.

 

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