Portable Detectors Frequently Asked Questions (FAQs)


If you have a question or a technical query, please email us with details of your query to: euro-gas@btconnect.com.

What is the warranty on the unit?

Please see individual datasheets for details on warranty periods.

What is the manufacturing lead time?

The personal and portable gas monitors are manufactured and precalibrated to order. Payment is requested prior to manufacture and despatch. Lead times are subject to product and quantity requirement. Please allow a minimum lead time from receipt of Proforma payment against order of approximately 2 weeks. Volume orders may increase lead times. Please contact us for more details against your specific requirements.

Do you ship worldwide?

Yes, we have 25 years of experience in despatching worldwide. Please contact us for carriage quotations. 

We are also pleased to use your Company's own freight forwarder on request. Please note, there is a nominal packaging/administration charge applicable where goods are collected ex works or despatched on a customer's carrier account. This charge covers the packaging and administration necessary for safe transit of each consignment.

Import restrictions: Please be advised that if the country of destination is subject to any special import terms, restrictions, export or import licences, Euro-Gas do not accept responsibility for such situations or documentation and it is the responsibility of the consignee to ensure that any products or services supplied by Euro-Gas are in accordance with such requirements as may be specified by their country or Governmental body. Should special import documentation be required, Euro-Gas must be advised prior to acceptance of Order and Euro-Gas will provide a quotation for the production of any such special documentation required to be either legalised or certified by the country of destination. Customer is responsible for arranging any applicable customs clearance and is responsible for any local taxes, duties and insurance payable.

How do I order?

Please provide your order to us in writing by email or fax, including your requested items, full delivery and invoice address and your contact details.

How do I pay?

Once we have received your order, we will issue a Proforma Invoice and payment details by return. Proforma payment is requested prior to manufacture and despatch of goods. Payment may be made via Bank-to-Bank wire transfer or VISA/MasterCard (conditions apply - a 3% surcharge will be applicable on total invoice values over UK £ 500-00). We are also pleased to accept UK £ Sterling cheques from UK companies. UK £ Sterling only. Euro-Gas terms and conditions of sale apply. Copy available on request.